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23050_CONSUMER PROTECTION

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About Course

Course outcomes: On successful completion of the course the learner will be able to:

CO-1: Understand the concept of consumer movement

CO-2: Outline the consumer rights and need for consumer protection

CO-3: Acquaint the knowledge of the redressal mechanism of consumer complaints.

CO-4: Identify the types of quality assurance standards.

What Will You Learn?

  • To know your rights as a consumer
  • To seek redressal if you face any issues after buying the product.

Course Content

Consumerism – Unit 1
Concept of Consumer Movement: The consumer movement is a social movement that aims to protect consumers from unfair practices by businesses and promote their rights. It seeks to ensure that consumers receive fair treatment in the marketplace and have access to safe, quality products and services. The movement is driven by the belief that consumers deserve to be informed, empowered, and protected in their interactions with businesses. In this Unit, you will learn the role of the Consumer Movement and how consumerism evolved over the years.

  • Consumerism – Role of consumer movement
    00:00
  • United Nations (UN) Guidelines
    00:00
  • Basic Concepts
    00:00
  • CONSUMERISM

Consumer Protection – Unit 2
CONSUMER PROTECTION Meaning of Consumer Protection: Consumer protection refers to the efforts, policies, and regulations aimed at safeguarding the rights and interests of consumers in the marketplace. It encompasses measures to ensure that consumers have access to safe, reliable products and services, are protected from unfair or deceptive practices by businesses, and have effective mechanisms for seeking redress in case of disputes or grievances.

Redressal Mechanism – Unit 3
REDRESSAL MECHANISM Consumer Complaint/Redressal: A consumer complaint is a formal expression of dissatisfaction regarding a product or service purchased by a consumer from a business. It typically outlines the problem faced by the consumer and seeks resolution or compensation.

Student Ratings & Reviews

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DEEPAK
DEEPAK
5 days ago
The course was so interesting and understanding