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Consequently, the fresh team’s decision were to refuse the brand new player’s ailment, stating that the new casino’s actions had been rationalized. The new Complaints Team had tried to assist by the advising the woman from the an average handling minutes to own distributions and asking for position from her condition. But not, because of a lack of reaction in the athlete, the brand new complaint had been rejected.

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• The gamer away from Chile is experience problems finishing account verification.
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• The gamer away from Lower Saxony features questioned a withdrawal less than 14 days ahead of submitting it criticism.

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The gamer out of The japanese are complaining about the extended verification process. The player is not able to make sure his deposit way for unknown need. The ball player out of Germany expected why he had been in a position to deposit and you can lose €20009 from the gambling establishment. Whenever asked about the possibility of a refund, i regretfully advised the gamer that it was not possible.