COURSE NAME : SOCIAL GRACING
|26 hours||02 hours||02 hours||30 hours|
Objective of the paper:
- Students will use vocabulary related to Social Gracing.
- Students will use evaluate information based on prior experiences and newly-acquired knowledge concerning handshakes, body language and communication.
Module 1: Social Gracing– 10 hours
Introduction, Importance of Social Gracing, Examples.
First Impressions- Meaning, Need, positive vocal image , the art of instant rapport. Handshakes – types and examples. Why Self Introductions are important?
Body Language- Types of Body Language, meaning with examples, Clothing Etiquette. Personal Styling for Interviews- Personal style assessment, Identifying your body line, Hair and Personal grooming issues.
Time Management skills: meaning of time management, How to improve time management skills. Effective time management skills.
Module 2: Communication and cultural diversity 10 hours
Communication- meaning, types, importance, how to start and gracefully end conversation. Written communication- Thank you note and E- mail etiquette, telephone and cell phone.
Social Networking – meaning, does and don’ts. Cultural Diversity- meaning of adapting to cultural diversity, how cultural diversity can affect office teams, how to deal with cultural diversity, methods of cross- cultural training.
Module 3: Emotional Intelligence and conflict Management 06 hours
Emotional intelligence- understanding emotional intelligence , Ability model of emotional intelligence.
Conflict management: conflict- meaning, types, conflict management skills, and how to manage emotional conflict at workplace.
What Will You Learn?
- Introduction to Social Gracing - Etiquette- Dining, Email, Clothing, Phone, Greeting etc
- Time Management
- Conflict Management
- Emotional Intelligence
- Business Etiquette
- Real Time examples and Assignments