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Teaching Tutorials Practical Total
26 hours 02 hours 02 hours 30 hours

 Objective of the paper:

  • Students will use vocabulary related to Social Gracing.
  • Students will use evaluate information based on prior experiences and newly-acquired knowledge concerning handshakes, body language and communication.

Module 1:   Social Gracing–                                                                                10 hours

Introduction, Importance of Social Gracing, Examples.

First Impressions- Meaning, Need, positive vocal image  , the art of instant rapport. Handshakes – types and examples. Why Self Introductions are important?

Body Language- Types of Body Language, meaning with examples, Clothing Etiquette. Personal Styling for Interviews- Personal style assessment, Identifying your body line, Hair and Personal grooming issues.

Time Management skills: meaning of time management, How to improve time management skills. Effective time management skills.

Module 2:   Communication and cultural diversity                                    10 hours

Communication- meaning, types, importance, how to start and gracefully end conversation. Written communication- Thank you note and E- mail etiquette, telephone and cell phone.

Social Networking – meaning, does and don’ts. Cultural Diversity- meaning of adapting to cultural diversity, how cultural diversity can affect office teams, how to deal with cultural diversity, methods of cross- cultural training.


Module 3:  Emotional Intelligence and conflict Management                06 hours

Emotional intelligence- understanding emotional intelligence , Ability model of emotional intelligence.

Conflict management: conflict- meaning, types, conflict management skills, and how to manage emotional conflict at workplace.

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What Will You Learn?

  • Introduction to Social Gracing - Etiquette- Dining, Email, Clothing, Phone, Greeting etc
  • Communication
  • Time Management
  • Conflict Management
  • Emotional Intelligence
  • Business Etiquette
  • Real Time examples and Assignments

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