Course Content
MODULE 1 : SOCIAL GRACING
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OVERVIEW OF THE CONCEPT
00:00
SOCIAL GRACING – Meaning, Definition, Elements and Examples.
00:00
SOCIAL GRACING – Importance
00:00
HANDSHAKES – TYPES AND RECTIFICATION.
00:00
Variables / Components of Business Handshakes
00:00
First Impression – Importance/ Why is it important?
00:00
Demonstrate different types of business handshakes involving you and your friend/s or family member/s.
Time Management
00:00
TEST 1
20:00
MODULE 2: Communication and cultural diversity
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Communication- Meaning, Process, Characteristics
00:00
Types of Communication
00:00
How to start and end conversation gracefully.
00:00
A1: Make a 2 minute of your introduction video and upload it in the LMS by June 18th 2024
TEST 2
30:00
MODULE 3 – Emotional Intelligence and conflict Management  
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Emotional Intelligence Notes – Find in the attachment
00:00
Conflict Management Notes – Find in the attachment
00:00
Assignment 1: Type in a word file and upload the file here in the LMS portal, any incident where you encountered conflicting situation and how did you resolve it .
FINAL EXAM
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100 Marks Exam
01:01:00
SOCIAL GRACING IN BUSINESS WORLD
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